A role describes the level of access that a User has to a specific Issue. There are three types of roles: Issue manager, Issue handler, and Issue viewer. You can grant roles on a Domain level or on an Issue level. Granting a User a role on a Domain level gives them access to all Issues within that Domain. Giving a User a role on an Issue level gives them access to that specific Issue. Go to What is the difference between access on a Domain vs Issue level? to learn more about the differences.
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Permission |
Issue manager |
Issue handler |
Issue viewer |
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Access Issues page |
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Download Issue overview from Issues overview page |
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Download an Issue itself |
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Add an Issue manually |
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View an Issue |
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Edit an Issue or Task (assignee, labels, summary, description) |
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Edit an Issue - sensitive (domain, end conversation, status, anonymise) |
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View Users with access to the Issue |
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Edit Users with access to the Issue (invite user or group) |
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View the Reporter intake form answers |
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Edit the Reporter intake form answers |
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View the message section |
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Reply to a Reporter |
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Request human translation (redo and request human translation) |
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View uploaded documents |
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Upload documents |
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Download documents |
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Delete uploaded documents |
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own documents |
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Add Issue form on Issue |
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Update Issue fields on Issue |
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View Issue form on Issue |
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Add Task to an Issue |
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View Tasks |
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View Issue or Task comments |
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Add Issue or Task comments |
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Delete Issue or Task comments |
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own comments |
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View Issue or Task history |
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Create user accounts |
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Delete user accounts |
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Create groups |
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Add users to/from groups |
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Remove users to/from groups |
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Delete groups |
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Create domains |
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Give access to users or user groups in Domains |
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Edit/remove access to users or user groups in Domains |
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Archive domains |
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Create channels |
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Disable channels |
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Edit channel configurations |
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Create Fields |
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Edit the field name |
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Edit the field translations |
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Create Reporter Intake Forms |
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Create Issue Forms |
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Add Fields to the relevant forms |
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Remove Fields to the relevant forms |
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Add Fields to the Issue layout |
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Remove Fields to the Issue layout |
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Create Workflows all Issue types |
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Associate Workflows to Issue types |
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Edit Workflows |
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Create Screens for Workflows |
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Edit Screens |
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Edit the general configurations of SpeakUp |
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Give users the role of System Administrator |
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Configure SSO |
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Configure Data retention rules |
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Create automations |
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Edit automations |
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Remove automations |
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Organize scheduled data extract to sharepoint |
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Configure/publish Terms of Use |
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Edit/publish Terms of Use |
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Remove Terms of Use |
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Extract one-off raw data |
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Approve requests from Translators regarding reports in languages not enabled on the Channel |
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View the system logs |
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