To add a comment to an Issue:
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Go to the relevant Issue
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Scroll down to the bottom of the Issue page to the “Activity” section; there you will see comments that may have already have been added, as well as the text box where you can write your own comment
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Click on “Save” to submit your comment
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Comments are only visible to Users who have access to the Issue; it is not sent nor visible to the Reporter
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Users with access to the Issue will receive an email notification when a new comment has been made to the Issue, assuming they have enabled them in their settings
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Mentioning is a feature accessible to certain packages only, reach out to your Customer Success Manager for further information