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How do I add fields to the Issue Fields (To appear in ALL issues of the same type)?

With Issue customisation you can add fields on the right side to all your issues of the same Issue type to track additional information.

To add fields to the right side of all your Issues:

  1. Create the fields you would like to use; go to How do I create a field? to learn how.

  2. Open the Settings menu by selecting the gear icon located in the top-right corner of the screen.

    Dashboard-settings

  3. Go to “Issue customisation” on the Settings menu and click on “Issue types”.

    Issue types

  4. Select the relevant issue type and click on the “Issue fields” tab. To add new fields, click “Add fields to issue layout”.

    Add fields to issue layout

  5. Select the fields you want to add to all your issues from this type; the selected fields will now show on the right side of the Issues. Example screenshot below:

    Screenshot 2025-07-22 at 14.40.44

 

  • The fields will show in the order you have added them; to reorganise your fields, you can drag and drop them by clicking on the two horizontal lines next to the fields in Issue customisation.
  • Added a field by mistake? No worries, you can remove it by clicking on the incorrect field, then the button “Remove field from issue layout”. Please note this will affect all issues of the same Issue type, including the ones for which an answer has been given.