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How do I create a field?

To create a field

  1. Click on the Settings icon located in the top-right corner of the page

    Screenshot 2026-01-23 at 5.11.56 PM

  2. In the left-hand menu, navigate to “Components” and select “Fields

  3. Click on “Create a new field” on the top right corner of the page create new field

  4. Select the field type and enter the details:

    1. Field type: select a field type; go to What is a field on a form? for more information
    2. System name: type in the name of your field; for example, if you would like to ask “What is the misconduct category?”, you may enter “Misconduct category” as the system name; this is not shown on the forms

    3. Label used in form: type in the question you would like to ask; for example, you may write “What is the misconduct category?”; this is how the users will see the field when filling it in

    4. Data Retention: select if you want to keep or clear the data when the Issue is closed. The default is to keep data if no option is selected
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       4. Click “Save” to finalise.

  • It is not possible to add fields with Text-long to Issue setup

  • Field names have a limit of maximum 128 characters

  • Once a field is created it's not possible to edit 'Field type'. You can still adjust the system name, the label and the data retention.