In order to create an Issue manually, you need to have access to at least one Domain or to one Issue as an Issue admin or Issue handler. Adding Issues manually allows you to keep track of all issues within your organisation, including those received outside of the SpeakUp system. An Issue created manually will not have the Report overview and Messages section.
This article will show how to create Issues and Tasks (sub-issue).
To create an Issue manually:
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Click on “Issues” located on the menu on the left side of the page
- Click on “New issue” on the right side:
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A window will pop up with fields to be filled in:
4. Click on “Add” on the bottom left of the page
If you are adding an Issue to a Domain that you don’t have access to, it will result in losing visibility and editing privileges.
To create a Task (sub-issue):
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Open the relevant Issue and click Tasks on the left side Issue menu or scroll down and expand the Tasks box:
- Fill in the requested fields and click the ''Add'' button at the bottom of the page:
- Just like in the main Issue, you’ll be able to upload documents, communicate with other users with access to the task through comments, add a due date when you expect the task to be completed and change the status of the task, to keep track of its progress:
