How do I disable and delete a User account?

To disable a user account:

1. Go to “Access management” on the menu and go to “Users”

2. Click on the relevant User and switch off the “Enabled” button

   

Disabled Users cannot access the system anymore. 

In order to completely remove the User, you must Delete the User first. The “Delete User” button will appear after the account is disabled.

To delete a user account:

1. Disable the User first

2. Click on “Delete User”; you will get a warning that this action cannot be undone and another button to confirm the action

   

Disabled users will have this information added to their user name. This is an example of a user who was assigned to an Issue and had their account disabled afterwards:

Deleted users will be logged as such in existing fields. Example when the assignee of an Issue has been deleted from SpeakUp: