To enable reporters to leave voice messages:
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Go to “Access management” on the menu and click on “Channels”
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Click into the relevant Channel
- Under the “Reporter Intake” tab, locate the “Messaging options” section
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Switch on the option "Enable voice messaging for all reporting mediums". When enabled, the toggle will look green, as on the screenshot below.
To disable reporters to leave voice messages:
- Go to “Access management” on the menu and click on “Channels”
- Click into the relevant Channel
- Under the “Reporter Intake” tab, locate the “Messaging options” section
- Switch off the option “Enable voice messaging for all reporting mediums”. When de-activated, the toggle will turn grey, as shown in the image.
Voice messages are always transcribed and translated when necessary. Please note that additional costs may apply, depending on whether the transcription and translation are handled by AI or a human translator.