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How do I remove or change a User's role for an Issue?

To change a User’s role (access level):

  1. Go to “Issues” on the left hand menu and click into the relevant Issue

  2. Click on “User access”

    user access

  3. Click on the “Edit access” button for the User you wish to manage

    edit access

 

  • A User with access to the Issue on an Issue level can have their rights removed by unchecking the checkbox(es) after clicking “Edit access;” a User with access to the Issue on a Domain level cannot lose their rights on that page; however, it may be done on another page. Go to  How do I change or remove a User's role on a Domain? for more information.

  • A User with access on the Domain level can be granted additional access on the Issue level. For example, a User may be granted an “Issue viewer” role on the Domain level, but be granted the “Issue manager” role on the Issue level. This means that the User can view all Issues within that specific Domain but is allowed further rights (ex. commenting capabilities, closing an Issue) for that specific Issue.

  • If a User is granted, for example, the “Issue manager” role on the Domain level, and is granted, for example, the “Issue viewer” role on the Issue level, they retain the “Issue manager” rights