Users with an Issue handler or Issue manager role can upload documents to an Issue. These documents are not sent to the Reporters. This function simply allows you to store relevant documents within the Issue. You can now create an organisational folder structure, and add descriptions to documents, making it easier to track and access files.
To upload an attachment:
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Go to “Issues” on the left hand menu and click on the the relevant Issue
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Click on the “Documents” tab located at the bottom of the Issue (before the “Activities” section)
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Click on “Add documents” and select the file(s); you may upload several documents at the same time
- Click on 'Add folder' to upload multiple documents within a folder and add a description
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Users with an Issue handler or Issue manager role can download all uploaded documents
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Users with an Issue manager role can delete all uploaded attachments
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Users with an Issue handler role can only delete documents uploaded by themselves