The addition of Screens to your Workflow will enrich your processes to help manage Issues more effectively. This way you bring to the attention of the Issue manager which fields you expect them to fill in when changing the status of an Issue. You can also choose to make (some) fields mandatory in order to allow the status change.
Here is an example of a customised screen when changing the status of the Issue to closed:
Another example, you can customise the screen for adding Issues manually so that users can already provide more details on the first screen:
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A screen can contain the following elements:
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Issue properties
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Issue custom fields (Under 'More fields' in the Issue page)
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Issue custom forms (the form must be added to the Issue Customisation page)
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Custom Screens is part of Workflows, a feature accessible to certain packages only. Reach out to your Customer Success Manager for further information.
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You can find more details about Workflows here: Workflows