What are the roles?

Roles determine what actions a user can perform and what information they can access within the SpeakUp system. Each role is made up of a set of permissions that define specific capabilities, such as viewing, editing, or managing resources.

 Roles in the SpeakUp system fall into two categories: 

1. Pre-defined roles: The system comes with the following pre-defined roles that can not be modified
   

   Role Name	Description	Applicable
   Administrator	Can manage users, access rights and configure the system. This role can’t access or manage issues	On a global level
   Issue Manager (formerly known as Issue Admin)	Can communicate with the reporter, edit issue details, manage access, close and anonymise the issue	At Domain and Issue level
   Issue Handler	Can communicate with the reporter and edit issue details	At Domain and Issue level
   Issue Viewer	Can view all issue details	At Domain and Issue level

2. Custom roles: Custom roles are roles you can define to fit the unique needs of your organisation. These roles allow you to assign specific permissions at the Domain level or Issue level, offering flexibility and granular control over permissions.

   Go to  How do I create custom role and assign permissions? to learn how to create custom roles.