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How do I close the conversation with the Reporter?

To end the conversation:

  1. Go to “Issues” on the left hand menu and click into the relevant Issue

  2. Expand the “Messages” tab and click on “End conversation”

    end convo

  3. A warning window will appear to inform the consequences for the reporters. It also informs you about the next steps when closing the Issue. How does the data retention work?

    end convo 2

  4. Click on “End conversation” and this will end the communication between your organisation and the Reporter for this Issue 

When you close a Report, the Reporter has 30 days to view the message. After that, they cannot access their report anymore.

This action cannot be undone.