To end the conversation:
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Go to “All Issues” on the left hand menu and click the relevant Issue type
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Expand the “Report” tab and click on “Close”
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A confirmation screen will appear allowing you to leave a closing remark to the reporter Depending on your channel settings, you can select to translate your reply by translator or machine.
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The closing remark is optional, you do not need to leave a closing remark to close the report.
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Click on “Yes, close” and this will end the communication between your organisation and the Reporter for this Issue.
When you close a Report, the Reporter has 30 days to view the message. After that, they cannot access their report anymore.
This action cannot be undone, you cannot reopen the report once its closed.