Issue Management
Dashboard & Issues Overview
Issues
- What is an Issue?
- How do I reply to a Reporter's message?
- How do I know if a Reporter has sent a document?
- How do I upload a document to an Issue?
- What type of files can I upload onto an Issue?
- How do I manage my documents?
- How do I change the status of all Issue types?
- How do I assign an Issue to a specific User?
- How do I label an Issue?
- How do I close a conversation with the Reporter?
- What is the difference between closing a conversation and closing an Issue?
- How do I see the history logs of an Issue type?
- How do I close an Issue type & what are the resolution options?
- How do I link an Issue to another?
- How do I add a comment to an Issue?
- How do I know which User(s) have access to an Issue?
- How do I invite a User to an Issue?
- How do I remove or change a User's role for an Issue?
- How do I change 'acknowledged on' date within an Issue?
- How do I add Tasks inside an Issue?
- How does the data retention work?
- How do I delete an Issue type?
Translations
- How do I view a message in the original language the Reporter has written in?
- Reasons why a Message can't be processed with Machine translation settings
- Reasons why a Message can't be processed by a human translator
- How can I request human translation to be redone?
- How do I request human translation after machine translation has been done?
- How long does a human translation take?
- What is an approval?
- How do I register transcript approval?