As Administrator, you can define which fields should be cleared or kept when Issue manager users close an Issue and schedule the auto-anonymisation.
To configure which fields should be kept or cleared:
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Go to “System” on the menu then select “Configurations”
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Open the “Data retention” tab
- You will see a list of all the fields in your system. By default, they’re all set to ‘keep’, except for the messages with the reporter and their attachments
- You can amend for each field how you want the data to be processed after closing the issues
SpeakUp offers default retention periods of 1 or 6 months, or 1, 2, 5, 7 or 10 years. You can also customise these periods by following the instruction in this article: How do I customise my data retention periods?
You can always amend the data retention options, but they will only be available for issues for which the auto-anonymisation is not scheduled yet.