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How do I customise the basic settings of a misconduct reporting Channel?

To customise a Channel:

  1. Click on the “Settings” icon at the top right cornersettings
  2. Go to “Access” on the menu and click on “Channels”channel page
  3. Click into the relevant Channel for misconduct reporting
  4. You will see several areas you can customise, also within the "Customisation" tab (corresponding screen capture below):
    1. URL path: It will become the last part of the channel URL
    2. Channel name: Will show on the home page of the URL
    3. Show phone numbers: Will show all available phone numbers on reporter’s web
    4. SpeakUp brand elements: Allows you to hide the SpeakUp logo from the reporter page
    5. Email notifications: Lets the Reporter choose to be emailed when there is a new message on their report. On by default.
    6. Passkey authentication: Offers the Reporter a passkey, using their device’s fingerprint, face or screen lock, instead of a password. Off by default.
    7. Make password/passkey optional: Lets the Reporter send a report without creating a password or a passkey. Off by default.
    8. Show report credentials: Whether the Reporter sets their password or passkey at the start of the intake or at the end, just before sending.
    9. Logo: The logo you will see on the home page of the URL and the app
    10. Channel Description (Optional): For if you want to clarify what the SpeakUp channel does or who it’s for
    11. Confirmation message: The message the Reporter sees after sending, below “Thank you for sharing your concern”. It defaults to “You can expect a response within one week.” and may be left blank.
    12. Additional Link and Link display name: You may add, for example, your company’s SpeakUp policy.
    13. Reporting triage options: An initial reporting triage option to give the reporter an opportunity to share specific concern outside of the SpeakUp system. This could for example be concerns which are not related to misconduct.
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      reporter page

  • Channel descriptions and the Confirmation message have a max limit of 250 characters.
  • The logo (4.i.) and the channel name (4.b.) will appear on both the web and the app.
  • Acceptable image formats for logo include JPEG and PNG.
  • Recommended logo shape and size : Square-rectangle logo with ratio closer to 1:2 or 1:3 (160*320px or 160*480px).
  • The Additional link, Channel description and Confirmation message are automatically translated by machine. However, human only languages must be manually added using the Excel file.

 

About report credentials:

Every report gets an 8-digit report number, and the Reporter secures it with a password or a passkey. A password follows your system’s password requirements (How do I change the password requirements for Reporters). A passkey uses the fingerprint, face or screen lock the Reporter’s device already has. It works on that device, and on the Reporter’s other devices only if they share passkeys.

  • Lost credentials cannot be recovered.

  • There is no reset and no recovery email, because SpeakUp holds nothing that identifies the Reporter.

  • A Reporter who loses their report number or password has to start a new report.

  • If you switch on “Make password/passkey optional”, a Reporter can send a report and keep nothing but the report number. That Reporter cannot log back in, cannot read your replies and cannot be replied to. On those Issues the reply box is hidden and a message explains why.

  • Changes to “Passkey authentication”, “Make password/passkey optional” and “Show report credentials” only apply to new reports. Reporters with an existing password or passkey can keep using it.