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AI summarisation

This feature allows you to quickly grasp issue details with AI-generated summaries based on reporter content (fields in the reporter intake form and messages) as well as the text added to the description field by a Case Manager.

To use AI summarisation:

  1. Click “Summarise” on the middle top of the Issue:
image-20241210-123726
 
2. A pop-up window will show, containing a summary of the information provided by the reporter (this process takes a few seconds):
 image-20241210-124010
 
In this example, the summary was based on the following data from the Issue:
 image-20241210-123606
 

You can use the copy icon under the summary to copy its content and paste it at your desired location.

This feature is a feature accessible to only certain packages, please reach out to your Customer Success Manager for further information.