How do I change the default Channel settings?

This page outlines the default settings for all channels in your system, covering the organisation code, translation, and acknowledgement of receipt.

To amend the system configuration:

You will need to be an Administrator first in order to be able to configure; go to How do I make a User a system administrator? to learn how
Go to “System” on the menu and click on “Configurations"
1. Global organisation code setting (web only): This setting determines whether reporters are required to enter the organisation code before submitting a message on the SpeakUp webpage. We recommend disabling this option unless there is a specific need to enable it.
2. Global translation setting: This refers to the default translation setting for all channels. For more information, visit Overview of translation options
3. Acknowledgement of receipt setting: This setting determines the date on which a message is considered received. You can choose either the date of receipt or the date of the first reply. Based on this setting, a reminder will be sent via email to Issue admins and handlers if a report remains open 76 days after the acknowledgement date.

You may also change the translation setting of just one particular Channel. Go to How do I customise a Channel’s language and translation settings? to learn how.