Skip to content
English - United Kingdom
  • There are no suggestions because the search field is empty.

How do I create a Custom ID format?

You can define a custom ID format for each issue type to support consistent tracking and retrieval. 

To create a custom ID:

  1. Click on the "Settings" icon at the top right corner
  2. Go to “Issue setup” and click on “ID formats
  3. Click on the “Create ID format” button on the top right corner of the page

    Screenshot 2025-09-11 at 11.38.19
  4. Enter the details to create the custom ID

    Screenshot 2025-09-11 at 11.40.12
    1. Enter a name for the custom ID
    2. Add an abbreviation or a prefix to maximum 6 characters 
    3. Select a date format to to include
    4. Set the starting number for the custom ID
    5. Quick view of how the custom ID will look like
    6. Select this to reset ID numbering each year based on the date format (e.g. COF-2026-001)
  5. Click ''Save'' to create your ID format. 

To learn how to associate your Custom ID format to an Issue Type read: How do I customise my Issue Types?