How to create a Screenshot and Screen Recording
If you run into any issues, we may ask you to share a screenshot of the error message or a screen recording with your developer tools open (How do I open the developer tools (or dev. inspector) in my browser?). This helps us understand what’s happening and find a solution for you as quickly as possible.
How to create a Screenshot and screen recording:
Screenshot for Mac
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Press Shift + Command (⌘) + 4.
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Your cursor will change to a crosshair.
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Click and drag to select the area you want to capture.
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Release the mouse or trackpad button to take the screenshot.
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The image will be saved to your desktop.
Screen Record for Mac
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Press Shift + Command (⌘) + 5 on your keyboard.
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The screenshot toolbar will appear at the bottom of the screen.
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Select either:
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Record Entire Screen (the icon with a screen outline and a solid circle), or
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Record Selected Portion (the icon with a dotted box and a solid circle).
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If you choose Record Selected Portion, drag to select the area you want to record.
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Click Record to start recording.
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To stop recording, click the Stop button in the menu bar at the top of the screen (near the clock).
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The recording will be saved to your selected location (default is the desktop).
Screenshot for Windows:
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Click Start, search for Snipping Tool, and open it.
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Click New in the top-left corner of the Snipping Tool window.
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Your screen will dim, and your cursor will change to a crosshair.
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Click and drag to select the area of the screen you want to capture.
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Release the mouse button to take the screenshot.
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The captured image will open in the Snipping Tool editor.
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From here, you can annotate, copy, or save the screenshot.
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To save it, click the Save icon (floppy disk) and choose a location and file name.
Screen record for Windows:
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Click Start and search for Snipping Tool, then open it.
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In the toolbar, click the camera icon (this switches from screenshot mode to screen recording mode).
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Click New.
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Drag to select the area of the screen you want to record.
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Click Start in the small toolbar that appears.
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The recording will begin after a brief countdown.
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To stop recording, click the Stop button in the toolbar.
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A preview window will open. You can review the recording there.
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Click Save As to save the video to your desired location (it saves as an MP4 file).
Where possible, please redact any confidential information before sharing your screenshot or recording.