SpeakUp release 10.7.0
New updates platform wide for advanced automations and further insights
Date available: 24 February
Updates include:
Advanced automations
Cases can be (re-) routed to the right place based on key rules and pre-determined automations.
This can be configured by admin users.
What’s possible:
- Enhanced automations (change domain, send email)
- New automations:
- change issue type
- assign user
- invite user
- New automation trigger:
- Workflow transition
- Combined actions
- Ability to define order of execution
- Combined conditions
- issue properties
- report properties
- reporter intake fields
- issue fields
- issue form fields (single instance)
- Operators (=, !=, >, < ,etc.)
- Search
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Duplicate rule
Analytics dashboard updates
We’ve made a series of improvements to reporting, charting, and export capabilities to give you more control and deeper visibility into your data.
Charting improvements (pro only)
- You can now:
- Select legend position
- Enable an option to show data labels on charts
Export improvements
- Added support for CSV export of the underlying chart data
- PNG exports now support wrapped legends for better readability
Updated color scheme
- Implemented a new color scheme so all chart segments use unique colors for clearer visual distinction
Updated phone number - Georgia
The local Georgia phone line provider has updated their number to call for misconduct reporting. The new number is as follows: 0800 008 013
User properties expansion
We’ve expanded user properties support richer user profile data and more flexible identity management across your organization.
New user attributes
The user data model now supports the following additional properties:
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User Type
-
Employee Number
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Cost Center
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Organisation
-
Division
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Department
Configurable option lists
Administrators can define and manage option lists for:
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User Type
-
Cost Center
-
Organisation
-
Division
-
Department
User management visibility
All new properties are available when:
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Adding a user
-
Editing a user
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Viewing user details
Import mapping support
When importing users, administrators can map these new properties directly from their source system, enabling seamless provisioning via SCIM or CSV-based imports.
User data export
User exports now include the extended set of attributes, making it easier to audit, sync, or report on user data across systems.
Currency support
SpeakUp now supports a new multi-currency money field type with automatic normalization to a system-configured parent currency.
What’s included:
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New multi-currency field type available in reporter intake and issue forms
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Supported across web, app, and phone
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Available in overview filters, columns, and exports
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Stores both the reported currency + value and the normalized parent currency + value
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Parent currency configured at system level (not editable)
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Analytics option to use normalized values
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Automatic currency conversion via exchange rate integration
This update enables consistent financial tracking