What is the difference between access on a Domain vs Issue level?
Giving a User a role on the Domain level grants them access to all Issues within that Domain. Giving a User a role on the Issue level grants them access to that specific Issue.
- Go to How do I give a User access to a Domain? to learn how to give a User a role on the Domain level.
- Go to How do I invite a User to an Issue? to learn how to give a User a role on the Issue level.
The table below show the access rights with each different scenarios.
Domain level role |
Issue level role |
Outcome |
---|---|---|
Issue manager, Issue handler, or Issue viewer |
No role given |
User has relevant access to all Issues within the Domain. Access depends on the role they were given. |
No role given |
Issue manager, Issue handler, or Issue viewer |
User has access to only the specific Issue they were invited to. Access depends on the role they were given. |
Issue manager |
Issue handler or Issue viewer |
User has Issue manager access to all Issues within the Domain, even the Issue they were invited to as an Issue handler or viewer. The role given on the Domain level overrides the role given on the Issue level in this case |
Issue handler |
Issue viewer |
User has Issue handler access to all Issues within the Domain, even the Issue they were invited to as an Issue viewer. The role given on the Domain level overrides the role given on the Issue level in this case |
Issue viewer |
Issue handler or Issue manager |
User has Issue handler or manager access to the specific Issue they were invited to. User has Issue viewer access to the rest of the Issues within the Domain. |
Issue handler |
Issue manager |
User has manager access to the specific Issue they were invited to. User has Issue viewer access to the rest of the Issues within the Domain. |
To find out who has access to a specific Issue, go to How do I know which User(s) have access to an Issue?