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What is the difference between access on a Domain vs Issue level?

Giving a User a role on the Domain level grants them access to all Issues within that Domain. Giving a User a role on the Issue level grants them access to that specific Issue.

The table below show the access rights with each different scenarios.

 

Domain level role

Issue level role

Outcome

Issue manager, Issue handler, or Issue viewer

No role given

User has relevant access to all Issues within the Domain. Access depends on the role they were given.

No role given

Issue manager, Issue handler, or Issue viewer

User has access to only the specific Issue they were invited to. Access depends on the role they were given.

Issue manager

Issue handler or Issue viewer

User has Issue manager access to all Issues within the Domain, even the Issue they were invited to as an Issue handler or viewer. The role given on the Domain level overrides the role given on the Issue level in this case

Issue handler

Issue viewer

User has Issue handler access to all Issues within the Domain, even the Issue they were invited to as an Issue viewer. The role given on the Domain level overrides the role given on the Issue level in this case

Issue viewer

Issue handler or Issue manager

User has Issue handler or manager access to the specific Issue they were invited to. User has Issue viewer access to the rest of the Issues within the Domain.

Issue handler

Issue manager

User has manager access to the specific Issue they were invited to. User has Issue viewer access to the rest of the Issues within the Domain.

To find out who has access to a specific Issue, go to How do I know which User(s) have access to an Issue?