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What is the difference between closing a conversation and closing an Issue?

Closing the report will end communication with the Reporter.

In other words, the User can no longer send or receive messages and neither can the Reporter (How do I close the conversation with the Reporter?).

Closing the report will mark the Issue as resolved (How do I close an Issue and what are the resolution options). You must close the report first to be able to close an Issue. 

When a report and/or Issue is closed, the User may still be able to manage the following, given that they have the appropriate access rights:

  • Summary and description

  • Add comments and upload documents

  • Manage assignee, tasks and User access

  • Custom and form fields