What is the difference between customise Issues with forms or fields?

There are two ways to customise Issues: Adding forms or fields. You can choose the way that better fits your needs or use a combination of both.

Adding fields to all Issues

With this approach, you can prepare a selection of fields that should be available in all Issues.

These fields will show on the right side of the Issue page.

You cannot add long text field to the Issue layout.

More information can be found here: How do I add fields to the Issue Fields (To Appear in ALL issues)?

Adding forms to an Issue

With this approach you can create forms with fields and then decide to add them to an Issue or not.

You can also add the same form multiple times. For example, you create a form called ‘Interview.' If you conduct three interviews, you can add the Interview form to your issue three times.

Fields from the Issue Form cannot be selected in the Analytics excel graphs.

You can find more information here: What is an Issue form? and How do I customise Issues with Forms?

Only users with the Administrator role can create Issue Forms and Issue Fields.