What type of files can I upload onto an Issue?
The following types of files, listed in alphabetical order, can be uploaded to an Issue:
| File type | Description |
| AVI | video/x-msvideo |
| AVI_VIDEO | video/avi |
| BMP | image/bmp |
| CSV | text/csv |
| DOC | application/msword |
| DOCX | application/vnd.openxmlformatsofficedocument.wordprocessingml.document |
| DOT | application/msword |
| DOTX | application/vnd.openxmlformats-officedocument.wordprocessingml.template |
| DXF | application/dxf |
| EML | message/rfc822 |
| GIF | image/gif |
| HEIC | image/heic-sequence |
| HEIF | image/heif; image/heif-sequence |
| HTM | text/html |
| HTML | text/html |
| JPEG | image/jpeg |
| JPG | image/jpeg |
| MOV | video/quicktime |
| MP3 | audio/mpeg |
| MP4 | video/mp4 |
| MPE | video/mpeg |
| MPEG | video/mpeg |
| MPG | video/mpeg |
| MSG | application/vnd.ms-outlook |
| MSG_EXTENSION | .msg |
| ODG | application/vnd.oasis.opendocument.graphics |
| ODM | application/vnd.oasis.opendocument.text-master |
| ODP | application/vnd.oasis.opendocument.presentation |
| ODS | application/vnd.oasis.opendocument.spreadsheet |
| ODT | application/vnd.oasis.opendocument.text |
| OTH | application/vnd.oasis.opendocument.text-web |
| OTP | application/vnd.oasis.opendocument.presentation-template |
| OTS | application/vnd.oasis.opendocument.spreadsheet-template |
| application/pdf | |
| PNG | image/png |
| POT | application/vnd.ms-powerpoint |
| POTX | application/vnd.openxmlformats-officedocument.presentationml.template |
| PPS | application/vnd.ms-powerpoint |
| PPT | application/vnd.ms-powerpoint |
| PPTX | application/vnd.openxmlformats-officedocument.presentationml.presentation |
| RTF | application/rtf |
| RTF_TEXT | text/rtf |
| TIF | image/tif |
| TIFF | image/tiff |
| TPL | text/html |
| WAV | audio/wav |
| WMV | audio/x-ms-wmv |
| WMV_VIDEO | video/x-ms-wmv |
| X_DXF | application/x-dxf |
| XLS | application/vnd.ms-excel |
| XLSX | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| XLT | application/vnd.ms-excel |
| XLTX | application/vnd.openxmlformats-officedocument.spreadsheetml.template |
| XLW | application/vnd.ms-excel |
| XML | text/xml |
| XWAV | audio/x-wav |
There are file size restrictions to be taken into consideration and they are as follows:
Issue manager/handler
-
File size limit: 2GB
-
File amount limit per Issue: no limit
Reporter
-
File size limit: 500MB
-
File amount limit per report: 25
Having issues downloading your documents? Please refer to this page for some guidance: I am experiencing difficulty downloading a file in a case.