How to enable report data in email notifications?

Enabling this feature will apply to all the users in your system.

If you wish to receive more information about new reports and new messages in your system’s email display you can activate this feature.

On your left side menu bar go to ''System'' and click on ''Configurations''.

Under the tab ''General'' click on the toggle ''Show report data in email notifications''.

By enabling this feature all the users on your system will receive the following details:

Issue ID
Channel name
Source (web, app or phone)
Reporter language
Received date
If the report was made by phone: Country of report
Reporter intake form fields (Field type: Option Select & Yes/No)

In the image below you can see an example of a New SpeakUp report email notification:

In the image below you can see an example of a New SpeakUp message email notification:

Although this feature doesn’t include text fields, it might have data which could potentially help identify a reporter based on other answers from your reporter intake form. Please make a well informed decision and check your internal company’s policies if this information should be available on the email notifications.

To understand when and how to customise your email notifications on a user basis only you can read: What kind of email notifications will I receive? & How do I customise my email notifications?