What kind of data can I extract from the system?

Where to extract

Issues overview page

Issues page

Issue analytics

Insights graph

System → Export → SharePoint Integration

System → Export → All Data (.zip)

Kind of file

Excel

PDF

Excel

SVG, PNG, CSV

ZIP file

Data shown

Basic table of data on the Issues

All information on the Issue page (ex. Summary, Description, Messages, Comments, etc)

Common statistics (ex. amount of issues by status, source, resolution and lead time) in graphs, pie charts, and more

Total number of report, total number of cases, check back rate, average case lead time.

Bar graph of total number of cases, total cases per domain, total reports per channel, total reports per language

Generic data for analytical purposes; no sensitive data

Archive of multiple folders and files, including communication with Reporters and attachments

Scope of data extracted

Only Issues you have access to

The Issue that is downloaded

Only Issues you have access to

Only domains and channels you have access to

All Issues, even ones you do not have access to

All Issues, even ones you do not have access to

Note

Filters may affect the extracted data

SENSITIVE DATA

Filters may affect the extracted data

No sensitive data (ex. communication with Reporters); automated extraction to a provided sharepoint location every day

SENSITIVE DATA