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Where can I find the phone numbers for a Reporter to call?

Each country has a local phone number for reporters to call. When calling the local number of their country, reporters will be asked to dial the organisation code of your Channel. Please make sure to include this code in your communication material. More details on the organisation code can be found here: Where can I find the URL, QR code, and organisation code?

To download the phone number overview:

  1. Click on “Access management” on the menu and go to “Channels”

  2. Click on “Download overview” on the top right corner of the page; you will download an excel file Screenshot 2025-02-07 at 14.52.41

  3. Open the excel file; click on the second tab “Phone numbers”at the bottom left of the screen; the file will show a list of phone numbers by each country; column “c” has extra details regarding each phone number

    Screenshot 2023-05-25 at 14.58.02

To enable reporters to leave messages via the phone line, ensure that "Voice Messaging" is enabled in your Channel settings. Depending on if you use human or AI translator, please note that transcribing and translating phone messages may result in additional costs. Also, your Channel's translation settings may affect the ability to leave a phone message. Go to Overview of translation options for more information.

SpeakUp phone intake is available where possible, either via local numbers to which local/national calling rates will apply, or via toll-free phone numbers. When calling a toll-free phone number from a mobile phone, local/national calling rates might apply. Also, the number might only be accessible from within the respective country or accessibility might be restricted to landlines. Supplier depends on the availability of phone lines provided by network providers and thus the availability, rate and phone numbers might be subject to change.