How do I add a user?

You can add users to SpeakUp individually from the user overview. This is useful when you want to create a single user account and assign the appropriate group and role during setup.

Only a User with the Administrator role can add new Users.

To add a User

Click on the "Settings" icon in the top right corner.
Go to "Access" on the menu and click on "Users" and select "Add user"
Fill in the User's details (name, email, group, role). The email address determines which authentication method the User is assigned to:
1. If the email domain is mapped to an Identity Provider, the User becomes an SSO User for that Identity Provider.
2. If the email domain is not mapped and password login is enabled, the User becomes a password-login User.
3. If the email domain is not mapped and password login is disabled, you will see an inline error because the User has no valid authentication method.
Click on "Add". An invitation email is sent automatically:
1. SSO User: receives an SSO welcome email letting them know they can access SpeakUp.
2. Password User: receives an invitation email with a temporary password.

If you use the Employee Hub, you must also add your Case Managers to the Invite user list before they can be given access to Issues. Full details: How do I control which Users should be given access to Issues?

The way a new User signs in, and which invitation email they receive, is determined by your organisation’s authentication configuration.
To resend the "password users" invitation, refer to How do I resend an invitation email to a (new) User?
To add multiple users, refer to How do I import multiple users?. To send or re-send invitations to several Users at the same time, refer to How do I bulk invite users?
For more on how authentication methods are assigned, refer to How does login work with SSO and password login?. For Users without a valid authentication method, refer to What is an unresolved user?.