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How do I create and manage a Reply template?

This feature allows you to select a pre-configured template when replying to a reporter.

To create a reply template:

  1. Click on the "Settings" on the top right corner
  2. Go to “System” on the menu and click on “Reply templates”
  3. Click on “New reply template”

    reply template
     
  4. Enter the name for your reply template
  5. Add your reply text in English 
  6. Click “Add”
    add reply template

 

The template name can be up to 128 characters and the reply text can be up to 50,000 characters.

To edit a reply template:

  1. Click on the "Settings" icon at the top right corner
  2. Go to “System” and click on “Reply templates”
  3. Click on the reply template you want to edit
  4. Update the template text as required.
  5. Click on “Save”

Changes to the template will not impact existing Issues that have already used this template.

To delete a reply template:

  1. Click on the Settings on the top right corner
  2. Go to “System” on the menu and click on “Reply templates”
  3. Click on the reply template you want to delete
  4. Click on 'Delete reply template'
 

Deleting the template will not affect existing Issues that have already used it.

Reply templates are only supported in English. Please avoid using or copying/pasting templates in any other language.