This feature allows you to select a pre-configured template when replying to a reporter.
To create a reply template:
- Click on the Settings on the top right corner
- Go to “System” on the menu and click on “Reply templates”
- Click on “New reply template”
- Enter the name for your reply template
- Add your reply text in English
- Click “Add”
The template name can be up to 128 characters and the reply text can be up to 50,000 characters.
Reply templates are only supported in English. Please avoid using or copying/pasting templates in any other language.