To reply to a message:
-
Go to “Issue” on the left hand menu and click into the relevant Issue
-
Expand the “Messages” tab and click on “Reply”
-
If the Report was not written in English, you will be prompted to choose a language in which you wish to reply in. Consider the scenario: “a report in Finnish came in and was translated to English.”
-
You are a native Finnish speaker and wish to reply directly in Finnish: select Finnish
-
You do not speak Finnish and wish to reply in English: select English
-
You can type your own message which will be translated after you select the translation method and send.
-
You can select one of the reply templates which will be translated after you select the translation method and send. How do I create a reply template?
-
If you are sending a translated message, the Reporter will be able to see both the original and the translated message.