How do I reply to a Reporter's message?

To reply to a message:

Go to “Issues” on the left hand menu and click into the relevant Issue.
Expand the “Report” section and type your response in the ''Reply” box.
The Reply box informs you of the language you are replying in; by default it's in English.
You can see the reporter's original language and change your reply language by clicking in the dropdown menu next to 'English'; as shown in the image below.
Once your reply is ready you can click on ''Send''. Before submitting, if the language is translatable by machine or human translator you can choose your translation method.
If the reporter's language is a human only language, after clicking ''Send'' in your Reply box the message will be sent to a human translator directly. You will see a note that the translation is pending. This note will update as soon as the message has been sent to the reporter.

To reply to a message using a Reply template:

Go to “All Issues” on the left hand menu and click into the relevant Issue
Expand the “Report” section and click on the 'Reply template' dropdown menu above the Reply box
Click on the Reply template you would like to add and proceed to click ''Send''.

If Workspace languages are enabled for your organisation, you can write your reply in your Workspace language and choose to review the translation before it is sent. Refer to How do I read and reply to a report in my own case management language? to learn more.

If the reporter has left their report through the App and/or the Web and you have sent a translated message they will be able to read the original and translated version of the message.
You can learn how to create a reply template here: How do I create a reply template?
The Reply box is hidden on a report whose Reporter did not create a password or passkey. A message in its place explains that the Reporter cannot see a reply. This happens on Channels where "Make password/passkey optional" is switched on; refer to How do I customise the basic settings of a misconduct reporting Channel? to learn more.